Branch Leader- Paducah

Truist • Paducah, KY

3d

About The Position

The Branch Leader manages all aspects of an assigned branch, including branch performance, business development, teammate leadership, and compliance with internal controls, operational procedures, and risk management policies. The role focuses on small business development and Truist’s Purpose of inspiring and building better lives and communities. The Branch Leader may be cross-trained to assist with teller transactions as needed.

The position builds the branch’s public image and community presence, develops new business and client relationships, and leads teammates through coaching, engagement routines, and performance management. It also partners with Integrated Relationship Management (IRM) and Operations teams to support business growth, operational compliance, and a One Team culture.

Requirements

• Bachelor’s degree, or equivalent education and related training or experience.
• At least two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• At least one year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer registration and an applicable NMLS background check.
• Ability to inspire, lead, and coach others.
• English language fluency is required.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership development programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch and individual business development and performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnerships.
• Develop branch revenue through small business and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; grow Mass Affluent relationships through appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community-affairs, association, and group activities to prospect for business and build the Truist brand.
• Lead, grow, coach, and motivate teammates through branch engagement routines to support clients’ financial success and team empowerment.
• Partner with IRM and Operations teams, including the area operations officer, to support compliance with bank procedures, internal controls, risk management policies, and the Truist Code of Ethics; ensure the team completes required training.
• Collaborate with IRM and key line-of-business partners to promote a One Team culture and business partnerships within the branch.
• Make human-capital decisions for the branch team, including interviewing, selection, hiring, scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• May assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager