Branch Leader - Lincolnton

Truist Bank•Lincolnton, NC

About The Position

The Branch Leader manages all aspects of the assigned branch, including driving branch performance through leadership, coaching, management, and business development. The role emphasizes small business expertise and development in support of Truist’s Purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. Responsibilities also include human capital management, such as interviewing, hiring, workforce scheduling, performance reviews, development planning, and disciplinary actions. The leader may be cross-trained to assist with teller transactions as needed. The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture in the community and among teammates. They develop branch revenue and business through small business and new-client strategies, client appointments, outbound calls, prospecting, and community involvement. The role requires collaboration with Integrated Relationship Management (IRM), Operations, and other business partners to support clients, teammates, and branch operations. This is a regular position on the first shift. English fluency is required. A SAFE Mortgage Licensing Act requirement, including applicable NMLS registration and background check, must be met within 30 days of employment.

Requirements

Bachelor’s degree or equivalent education and related training or experience.
Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales relationship, and prioritization skills.
Strong written and verbal skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check.
Ability to inspire, lead, and coach others.
English fluency.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of Internal Leadership Development Programs.

Responsibilities

Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
Drive branch business development and strong team and individual performance across Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
Drive branch revenue through small business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting.
Participate, as reviewed and approved in the market, in civic, government, professional, business, community-affairs, association, and other groups to develop business and build the Truist brand.
Lead, grow, coach, and motivate teammates to execute branch engagement routines and support clients’ financial success and team empowerment.
Partner with Integrated Relationship Management and Operations partners, including the area operations officer, to ensure compliance with bank procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
Collaborate with IRM and key lines of business to promote a One Team culture and business partnerships within the branch.
Manage branch human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
May be cross-trained to assist with teller transactions as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on the position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan