Branch Leader- Paducah

Truist Bank • Paducah, KY

2d

About The Position

The Branch Leader is responsible for managing all aspects of an assigned branch. The role drives branch performance through leadership, coaching, management, and business development, with a focus on small business expertise and development in support of Truist’s purpose. The Branch Leader ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. The position also manages branch human capital, including interviewing, hiring, scheduling, development, performance reviews, and disciplinary actions. The Branch Leader may be cross-trained to assist with teller transactions as needed.

The role promotes Truist’s Purpose, Mission, Values, and culture; builds the branch’s public image and business through client outreach and community involvement; and collaborates with Integrated Relationship Management (IRM), Operations, and other business partners. The position is regular, requires English fluency, and works first shift.

Requirements

• Bachelor’s degree, or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transfer registration and the applicable NMLS background check.
• Ability to inspire, lead, and coach others.
• English fluency is required.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of an internal Leadership Development Program.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch business development and performance, including individual and team results in Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership areas.
• Grow branch revenue through Small Business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; grow Mass Affluent business through appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, and community affairs, associations, and groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates and execute branch engagement routines to support clients’ financial success and team empowerment.
• Partner with IRM and Operations colleagues, including the area operations officer, to ensure compliance with bank procedures, internal controls, risk management policies, the Truist Code of Ethics, and completion of required team training.
• Collaborate with IRM and key line-of-business partners to promote a One Team culture and business partnerships within the branch.
• Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• Assist with teller transactions as needed after cross-training.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager