Branch Operations Lead - (New Build) High Point - High Point, NC

JPMorgan Chase & Co. • High Point, NC

4d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and other experts to oversee branch operations and provide clients with precise, caring service. You will help clients with financial transactions, introduce them to self-service banking options, and build lasting relationships while ensuring compliance with bank policies, procedures, and regulatory requirements.

You will help create a welcoming branch atmosphere, manage lobby flow and meetings, and lead daily operational activities, including oversight of cash devices such as the cash vault and ATM. You will review branch operations, keep the team informed about policies and procedures, and support loss control, compliance, and audit standards. Placement as a Branch Operations Lead requires successful completion of the Branch Operations Lead Training Program. Travel is required as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Ability and interest in educating branch team members and partners about relevant information.
• Ability to build client relationships, educate clients, and refer them to relevant experts.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, check clients into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and work together to support specialized financial needs and lasting relationships.
• Explain self-service banking options to clients.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED