Assistant Manager - High Point, NC

SLIM CHICKENS•High Point, NC

3d•Onsite

About The Position

The Assistant Manager is the General Manager’s second-in-command and a key leader in the restaurant’s success. The role owns restaurant P&L and labor results, leads and develops management and hourly teams, and makes final hiring and termination decisions for the restaurant team. When the General Manager is absent, the Assistant Manager is the highest-ranking member of the management team. The position is designed to prepare high-performing leaders for promotion to General Manager. The Assistant Manager oversees daily restaurant operations to meet company standards for food quality, service, sanitation, safety and food handling. Responsibilities include supervising managers and team members, assigning work, managing inventory, reconciling cash and deposits, maintaining records, and preparing for health inspections and internal audits. The role monitors sales, labor and food costs, develops plans to meet financial targets, manages scheduling and overtime, and controls waste, comps and voids. The Assistant Manager recruits and hires team members, trains and develops staff, conducts performance reviews, provides ongoing feedback, and makes decisions on counseling, discipline and termination in partnership with Human Resources. The role communicates with restaurant teams, guests, vendors and the community; conducts meetings as directed; resolves team concerns; follows the General Manager’s direction; and participates in leadership development in preparation for expanded responsibilities. Work takes place in a fast-paced restaurant environment. Occasional travel to nearby restaurants may be required for training or to support new restaurant openings.

Requirements

High school diploma or GED equivalent.
ServSafe Manager certification, or ability to obtain it within 60 days of hire.
Willingness to work a flexible schedule, including nights, weekends, holidays and extended hours.
Ability to stand and walk for extended periods and frequently bend, reach and lift up to 50 pounds.
Ability to communicate effectively in writing and verbally; frequent contact with guests requires tact and courtesy.
Proficient math skills and comfort with numbers.
Proficient computer skills, including POS and scheduling systems.
Maturity, professional demeanor, a friendly and outgoing personality, a positive and self-disciplined attitude, and a well-groomed professional appearance.
Ability to direct and supervise team members and maintain frequent contact with them.

Nice To Haves

Two or more years of restaurant management experience preferred.

Responsibilities

Oversee day-to-day restaurant operations and ensure company standards for food quality, service and sanitation are met.
Manage and supervise Assistant Managers, Assistant General Managers, Shift Leaders and hourly team members; assign and direct daily work.
Order inventory for all restaurant areas, maintaining appropriate product levels while minimizing waste.
Reconcile cash registers and deposits and investigate cash variances.
Maintain required records and ensure compliance with company policies, procedures, safety standards, and applicable state and federal laws.
Prepare the restaurant for health inspections and internal audits and correct findings.
Own restaurant P&L results and labor targets, develop action plans, and track sales, labor and food costs against targets.
Manage labor through effective scheduling, deployment and overtime control; build and adjust the weekly schedule to cover shifts within labor targets.
Control waste, comps and voids through procedures and team accountability.
Recruit, interview, select and hire team members for all positions.
Lead, coach and develop Assistant Managers and Assistant General Managers; conduct orientation and training for Shift Leaders and hourly team members.
Conduct regular performance reviews and provide ongoing feedback, coaching and counseling.
Make final decisions on counseling, disciplinary action and termination in partnership with Human Resources; recommend promotions and status changes to the General Manager.
Approve overtime for hourly team members as necessary.
Communicate effectively with restaurant leaders, team members, guests, vendors and the community.
Conduct management and team meetings as directed by the General Manager; follow the General Manager’s direction and accomplish assigned objectives.
Delegate tasks, resolve team member complaints and concerns, and participate in leadership development for future promotion to General Manager.
Maintain a professional attitude and appearance and stay current with Slim Chickens operating systems and principles.
Perform other duties as necessary in support of business objectives.