Branch Operations Lead - Metro Southeast - Aurora, CO

JPMorganChase • Aurora, CO

7d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and other experts to support branch operations and deliver a welcoming client experience. You help ensure that financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role includes assisting clients with transactions, introducing self-service banking options, and building trusted relationships. You also review branch operations and keep the team informed about policies and procedures, helping the branch meet control expectations.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability to educate branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and check clients into the waiting queue.
• Communicate clearly and politely to understand and address clients’ needs.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and consistently while following bank policies and procedures.
• Connect clients with branch team members and support their specialized financial needs.
• Introduce clients to self-service options that let them access their accounts at any time.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Educate the branch team and partners and keep them informed about policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED