Branch Ops Lead - Silverthorne - Silverthorne CO - CO METRO NORTH

JPMorgan Chase & Co. • Silverthorne, CO

1d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead at Chase, you will help deliver welcoming, memorable client experiences while supporting the safe and efficient operation of a branch. Working closely with the Branch Manager, branch employees, and specialist teams, you will handle client transactions accurately and in accordance with bank policies, procedures, and regulatory requirements. You will also introduce clients to self-service banking options, build relationships, and help clients connect with the appropriate experts.

The role includes leading branch operations, managing cash devices, resolving client issues, and supporting loss control, compliance, and audit standards. You will review branch operations and keep the team informed about policies and procedures. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability and interest in educating branch team members and partners about relevant information.
• Strong client engagement and relationship-building skills, including educating clients and referring them to experts when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate with clients to understand and address their needs, including checking them into the waiting queue and helping ensure a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch employees and work with the team to provide seamless service and support specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about current policies and procedures.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED