Branch Operations Lead - Metro Southeast - Aurora, CO

JPMorgan Chase & Co. • Aurora, CO

1d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and subject-matter experts to ensure clients' financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You will support an inviting client experience, build lasting client relationships, and help clients discover self-service banking options.

The role leads day-to-day branch operations, including cash-device management, and supports loss control, compliance, audits, and operational standards. You will keep the branch team informed about current policies and procedures and help the branch meet and exceed control expectations. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and teamwork.
• Ability to educate branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to experts when needed.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Connect clients with the branch team and collaborate to address specialized financial needs.
• Explain self-service banking options to help clients access their accounts at any time.
• Support branch operations with the Branch Manager, including loss control, compliance, and audits.
• Keep branch employees informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED