Branch Operations Coordinator Wacker Dr Chicago IL

Wells Fargo Bank•Chicago, IL

2d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience and branch operations by processing teller transactions, completing operational activities in accordance with policies, resolving daily teller-line issues, and supporting the branch manager with operational tasks and scheduling. The coordinator also helps customers identify financial services, connects them with digital banking options and bankers, and supports employees and customers with concerns or complaints. The role involves motivating a diverse team to meet business objectives while following risk, compliance, and loss-prevention requirements. The position is located at 125 S Wacker Dr, Chicago, IL 60606. The schedule may include most Saturdays. The stated base pay range is $23.00–$30.25; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities. The position is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer-service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization and ability to work independently and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to reach their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.