Branch Manager- Chicago, IL (Paulina/Milwaukee)

Huntington National Bank•Chicago, IL

1d•Onsite

About The Position

As a Branch Manager, you manage the branch and lead its sales, service, and operations. You coach colleagues on processes, guide the team toward budgeted production goals, acquire consumer and business customers, make referrals to bank partners, and deepen existing customer relationships. The role includes a consistent business development and calling program, management of high-value consumer and business customer portfolios, and active development of business and community relationships. You lead the team in delivering excellent customer service and resolving customer issues, use available tools and technology to identify sales and service opportunities, and maintain knowledge of products, services, technology, and policies. You oversee recruitment and hiring for the assigned market, secure resources for the team, and manage branch operations in compliance with operational, security, risk, and regulatory requirements. You also monitor branch sales, service, operational, and financial performance. Other duties may be assigned.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor’s degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team about them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suitable for Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.