Branch Manager- Chicago, IL (Paulina/Milwaukee)

Huntington National Bank•Chicago, IL

2d•$75,000 - $100,000•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching the team on processes, achieving budgeted production goals, acquiring new consumer and business customers, initiating referrals to bank partners, and proactively deepening existing customer relationships through business development and calling programs. The position also manages high-value consumer and business customer portfolios, supports excellent customer service, oversees recruitment and staffing, builds community and internal partnerships, and ensures branch operations comply with operational, security, risk, and regulatory policies. The role is office-based in Chicago, Illinois.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.
Ability to lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree and previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Maintain active community involvement and develop key business and community relationships.
Develop key internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.