District Manager - Chicago, IL

Vertiv • Chicago, IL

2d

About The Position

The District Manager leads a geographically defined field service business, promoting safe work practices and operational excellence. The role deploys and maintains standardized tools, systems, and support for the district team; manages people, financial, and material resources to maximize customer satisfaction and improve productivity and profitability; and delivers customer satisfaction plans, including contract commitments, service-level agreements, and service asset management. The manager recruits, develops, and retains employees, supports service growth, and builds an effective team through regular feedback, coaching, and performance development. The position requires extensive relationship-building with internal and external customers and oversees a district staffed by 15 to 20 customer-facing field service engineers.

Requirements

• One of the following education and experience combinations: BSEE or BSME and six years of experience; graduation from an applicable electrical technical school or military equivalent and at least nine years of same or similar work experience; or high school education or equivalent and at least ten years of same or similar work experience.
• Strong communication, supervisory, organizational, and management skills.
• High-level written and verbal communication skills, including presentation skills and the ability to speak to large audiences.
• Ability to lead and direct diverse teams.
• Strong knowledge of critical power infrastructure services and related industry standards, such as OSHA and NFPA.
• Good theoretical background and strong management skills.
• Ability to communicate effectively in writing and verbally with clients, peers, and management.
• Good judgment, dependability, and ability to supervise large-scale projects with technical expertise and business management skills.
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint, and use of the Internet for standards, products, and manufacturer research.
• Willingness to work flexible hours, weekends, holidays, and nights.
• Ability to travel up to 50% of the time.
• Valid driver's license.
• Must successfully pass a pre-employment drug test and background check.

Responsibilities

• Build and motivate teams to deliver sold service solutions, including service contracts, product startup and warranty support, system upgrades, and time-and-materials business growth.
• Drive profitable growth by effectively managing people, financial, and material assets and meeting or exceeding key performance goals.
• Create an environment that enables team members to deliver high-quality, cost-efficient, customer-directed service and exceed performance targets.
• Ensure tools and processes are used according to established standards to achieve customer satisfaction efficiently.
• Analyze service operations and processes, identify opportunities for improvement, recommend changes, and implement them.
• Lead local customer loyalty efforts to secure and retain service contract customers.
• Build and leverage relationships with sales professionals and customer decision-makers to strengthen the local reputation of Liebert Services and the local team.
• Lead operational review meetings and review safety and operational excellence metrics.
• Hire employees and conduct performance reviews consistent with business strategy.
• Set clear performance expectations and prepare and deliver performance reviews and development plans for direct reports, coordinating with matrix functional managers as appropriate.
• Provide consistent coaching, including monthly one-on-one meetings and operational reviews.
• Lead execution of the field-directed service business and ensure consistent delivery systems across service centers.
• Audit service operations, make changes to improve performance, ensure contractual obligations are completed, and achieve customer satisfaction.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment (PPE) and other tools of the trade
• 401(k)
• Profit sharing
• Generous PTO/vacation plan
• Medical insurance
• Vision insurance
• Dental insurance
• Technical and leadership development
• Technical training at a Training Academy or Regional Training Center
• 24/7 technical and factory support
• Technical online libraries of product documentation, work instructions, and troubleshooting guides
• Work/life balance commitment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager