District Manager - Chicago, IL

Vertiv Group•Chicago, IL

About The Position

Under general direction, the District Manager leads a field-directed service business focused on safe work practices and operational excellence. The role deploys and maintains standardized tools, systems, and support for the assigned district team, and manages resources to maximize customer satisfaction while improving productivity and profitability. The District Manager delivers customer satisfaction plans, including contract commitments, service-level agreements, and service asset management; recruits, develops, and retains employees; and drives operational excellence and service growth. The position fosters teamwork through regular performance feedback, development, and coaching, and requires extensive relationship building with internal and external customers. The role manages a geographic service district staffed by 15 to 20 customer-facing field service engineers. It leads execution of the field-directed service business, ensures consistent delivery systems across service centers, audits operations and implements improvements, and ensures contractual obligations are fulfilled and customer satisfaction is achieved. The position is based in Chicago, Illinois, and requires travel up to 50% of the time. Vertiv provides field-service employees with technical resources and training, and lists competitive benefits including a company vehicle and equipment, retirement and profit-sharing plans, paid time off, and medical, vision, and dental coverage.

Requirements

BSEE or BSME and six years of experience; or graduation from an applicable electrical technical school or military equivalent and at least nine years of same or similar work experience; or high school education or equivalent and at least ten years of same or similar work experience.
High degree of communication, supervisory, organizational, and management skills.
High-level written and verbal communication competence and strong presentation skills, including speaking to large audiences.
Ability to lead and direct diverse teams.
Strong knowledge of critical power infrastructure services and related industry standards, such as OSHA and NFPA.
Good theoretical background and strong management skills.
Ability to communicate effectively, in writing and verbally, with clients, peers, and management.
Good judgment and dependability; ability to supervise large-scale projects with technical expertise and sound business management skills.
Strong computer skills, including Microsoft Word, Excel, and PowerPoint, and use of the Internet for standards, products, and manufacturer research.
Willingness to work flexible hours, weekends, holidays, and nights.
Ability to travel up to 50% of the time.
Valid driver's license.
Successful completion of a pre-employment drug test and background check.
Legally authorized to work in the United States without current or future sponsorship.

Responsibilities

Build and motivate teams to execute sold service solutions, including service contract work, product startup and warranty support, systems upgrades, and time-and-materials business growth.
Drive profitable growth through effective management of assigned people, financial, and material assets.
Manage assigned assets to meet or exceed key performance indicators.
Foster an environment in which team members provide high-quality, cost-efficient, customer-directed service and exceed performance targets.
Ensure tools and processes follow established standards to achieve customer satisfaction at the most effective cost.
Analyze operational processes, recommend improvements, identify areas for improvement, and implement required changes.
Lead local initiatives to strengthen customer loyalty and secure and retain service contract customers.
Build and leverage relationships with sales professionals and customer decision-makers to enhance the local reputation of Liebert Services and the local team.
Lead operational review meetings and review safety and operational excellence metrics.
Carry out managerial responsibilities, including hiring and performance reviews, consistent with established business strategy.
Set clear performance expectations and deliver performance reviews and development plans for direct reports, coordinating with the appropriate matrix functional manager as needed.
Provide consistent coaching, including monthly one-on-one meetings and operational reviews.
Lead execution of the field-directed service business and ensure consistent delivery systems across service centers.
Audit service operations and make changes to improve performance.
Ensure contractual obligations are completed and customer satisfaction is achieved.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment and other tools of the trade
401(k)
Profit sharing
Generous paid time off and vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical training at a training academy or regional training center
24/7 technical and factory support and online technical documentation and troubleshooting resources
Company commitment to work/life balance