Branch Operations Coordinator Niles IL

Wells Fargo•Niles, IL

8d•$23 - $30•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by accurately processing and approving teller transactions, introducing customers to bankers, and sharing digital banking solutions. It also involves completing operational activities in accordance with established policies, supporting branch management with operational tasks and scheduling, and resolving or escalating teller-line and customer concerns under management direction. The coordinator performs routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners. The position calls for sound judgment within defined policies, excellent customer service, and the ability to identify services that meet customers’ financial needs. The coordinator also helps motivate a diverse team to meet business objectives and is accountable for following applicable risk and compliance programs. The schedule may include most Saturdays. The position is based at 5640 W Touhy Ave, Niles, Illinois 60714, and is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve teller-line daily operations issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Use judgment within defined policies and procedures, receiving guidance from managers as needed.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.