Branch Operations Coordinator College Station Southwest Park

Wells Fargo•College Station, TX

4d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, and connecting customers with bankers. It also performs branch operational and customer-support tasks, helps manage teller-line issues, supports the branch manager with operational tasks and scheduling, and assists customers and employees with concerns or complaints. The coordinator receives guidance from managers and uses judgment within established policies and procedures while helping the team meet business objectives.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to work a schedule that may include most Saturdays.
Must directly represent one’s own experiences during recruiting and hiring and provide accurate information and supporting documentation for lawful employment and education verification.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization, independence, and ability to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to reach their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve teller-line daily operations issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately, and make sound risk decisions.