Branch Operations Coordinator Kimball Junction Park City

Wells Fargo•Kimball Junction, UT

7d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience and branch operations by processing teller transactions, connecting customers with digital banking solutions and bankers, and carrying out operational activities while minimizing risk. The coordinator performs routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and internal partners. The role also supports the Branch Manager with operational tasks and scheduling, resolves teller-line issues under regional banking management, assists customers and employees with concerns or complaints, and motivates a diverse team to meet business objectives. The position is posted for branches at 6480 N Hwy 224 and 1400 Kearns Blvd in Park City, Utah; positions may not be available at every listed location. The schedule may include most Saturdays. This position is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that may include most Saturdays.
Not eligible for Visa sponsorship.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns or complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately and make sound risk decisions.