Branch Operation Lead- Kimball Junction - Park City, UT

JPMorgan Chase & Co. • Park City, UT

1h • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you support branch operations in partnership with the Branch Manager, branch employees, and other experts. You help ensure clients’ financial transactions are handled accurately and with care while following bank policies, procedures, and regulatory requirements. The role combines client service, operational oversight, team education, and relationship building. You assist clients with transactions, introduce them to self-service banking options, review branch operations, and keep the branch team informed about policies and procedures. You must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and organization while managing multiple tasks.
• Demonstrate leadership and operational proficiency, ensuring transaction accuracy and working collaboratively.
• Educate branch team members and partners about relevant information.
• Build client connections, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to the branch team and work together to support specialized financial needs.
• Educate clients about self-service banking options.
• Support branch operations with the Branch Manager, including loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about current policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED