Branch Operations Coordinator Kimball Junction Park City

Wells Fargo Bank•Park City, UT

5d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network in the Consumer Banking and Lending division. The role supports the branch's customer experience and daily operations by processing teller transactions, helping customers access digital banking solutions, and connecting them with bankers. It also involves completing operational activities in line with established policies, supporting the branch manager with operational tasks and scheduling, and resolving teller-line issues under regional banking management direction. The coordinator provides service to customers and employees, responds to concerns or complaints, identifies services that meet customers' financial needs, and helps motivate a diverse team to meet business objectives. Employees are accountable for following applicable risk and compliance programs, escalating and remediating issues, and making sound risk decisions. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer-service and issue-resolution support experience, or equivalent experience demonstrated through work, training, military experience, or education.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization, independence, and ability to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Process and approve teller transactions accurately, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve concerns or complaints, escalating issues when appropriate.
Provide customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers' financial needs.
Motivate a diverse team to achieve its potential and established business objectives.
Follow applicable risk and compliance programs and policies, escalate and remediate issues, and make sound risk decisions.