Branch Operations Associate Manager - Southaven, MS

Wells Fargo Bank•Southaven, MS

2d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-line risk and operations to deliver strong customer service and colleague experience while ensuring timely, high-quality, compliant work. It includes managing schedules and daily teller-line operations, resolving operational issues under regional banking management direction, and supporting customers and employees with concerns or complaints. The manager interacts directly with customers, performs operational and customer-support tasks, and builds customer relationships. They coach, motivate, and develop a diverse team, manage people and financial resources for branch operations, mentor direct reports, and assist with hiring. The position may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member; it does not involve taking an application or offering or negotiating transaction terms. Loan Originator qualification and ongoing regulatory requirements apply. The schedule may include most Saturdays. This position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory screening may apply.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge of banking-industry laws and regulations.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations, ensuring exceptional customer service and colleague experience and timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Serve customers, engage them in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team to meet business objectives and reach its potential.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.