Branch Operations Associate Manager - Hattiesburg, MS

Wells Fargo Bank•Hattiesburg, MS

2d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to provide strong customer service and colleague experience while ensuring timely, high-quality, compliant work. The associate manager handles operational and customer-support tasks, interacts directly with customers, manages teller-line schedules and daily operations, and resolves or escalates customer and employee concerns. The role also coaches and develops a diverse team, mentors direct reports, assists with hiring, and manages people and financial-resource allocation for branch operations. The position includes customer contact and may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. The role does not involve taking an application or offering or negotiating the terms of a dwelling-secured transaction. Loan Originator positions must meet applicable Consumer Financial Protection Bureau and Wells Fargo requirements, including financial responsibility, character, general financial fitness, and criminal-background standards, and ongoing regulatory screening requirements. The work schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originators must meet applicable Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal-background standards, and ongoing regulatory requirements.
Successful candidates must meet applicable screening requirements, if necessary.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending issues, and resolving complex customer concerns.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations, ensuring excellent customer service and colleague experience and timely, quality, compliant completion of teller work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers, provide excellent service, and build customer relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop direct reports to help them reach their potential and meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, escalation obligations, and regulatory requirements.