Branch Operations Associate Manager - Hattiesburg, MS

Wells Fargo•Hattiesburg, MS

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function operations and risk controls to deliver excellent customer service and colleague experience while ensuring timely, quality, and compliant work. The associate manager also performs operational and customer-support tasks, interacts directly with customers, and manages teller-line schedules and daily operations. Decisions and issue resolution for teller-line operations are made under the direction of regional banking management. The position supports customers and employees with concerns or complaints, applies relevant regulations and Wells Fargo policies and procedures, and collaborates with branch employees, colleagues, and mid-level managers. It includes coaching, motivating, and developing a diverse team; managing people and financial resources for branch operations; and helping hire and develop talent. The role may involve assessing customer needs and referring interested customers for dwelling-secured products to a SAFE team member. It does not involve taking applications for, or offering or negotiating terms of, a dwelling-secured transaction. The position requires compliance with applicable Loan Originator (LO) qualification and ongoing regulatory requirements, including financial responsibility, character, financial fitness, and criminal background standards. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with Wells Fargo policies, including applicable financial responsibility, character, financial fitness, criminal-background, and ongoing screening requirements.

Nice To Haves

Ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer issues, and resolving complex issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, and constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge of banking-industry laws and regulations.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience involving personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function operations and risk to ensure exceptional customer and colleague experience and timely, high-quality, compliant work.
Provide feedback and ideas to improve customer and colleague experience and related performance-management processes and tools.
Perform operational and customer-support tasks, provide customer service, engage customers, and build relationships.
Manage teller-line schedules and daily operations; make decisions and resolve daily operational issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team to meet business objectives and reach its potential.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, support talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Meet applicable Loan Originator qualification and ongoing regulatory requirements.