Branch Operation Coordinator Loveland Centerra

Wells Fargo•Loveland, CO

3d•$21 - $29•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. It also performs routine to moderately complex operational, transactional, and customer-support tasks while minimizing risk and following established bank policies and procedures. The coordinator supports the branch manager with operational tasks and scheduling, helps resolve daily teller-line issues under regional banking management, and assists customers and employees with concerns or complaints. The role requires providing excellent customer service, identifying information and services that meet customers’ financial needs, and motivating a diverse team to achieve its potential and business objectives. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer-service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization, independence, and prioritization skills in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve issues related to daily teller-line operations under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns or complaints.
Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.