Branch Manager

MRC Global•Columbus, MS

14d

About The Position

The Branch Manager creates an environment that inspires and engages the branch team to deliver results. The role is accountable for the successful execution of safe and profitable branch operations, business strategy, customer service, and consistent compliance with MRC procedures and controls. The Branch Manager leads branch employees, oversees sales and operational workflows, prepares and monitors the branch budget, and develops annual business plans to grow current and new business. The role works with customers and internal partners to provide effective service, address customer needs, and align branch strategy with National Accounts. The position also enforces safety, regulatory, and company requirements and handles confidential information appropriately.

Requirements

Undergraduate degree in a related field, or an equivalent combination of education and work experience providing the knowledge and abilities necessary to perform the work.
Four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, including demonstrated leadership or supervisory experience.
Demonstrated competence using computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to present information effectively in one-on-one and small-group situations.
Willingness and ability to be on call as needed to provide 24-hour customer service.
Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
Current, valid driver’s license and an acceptable driving record at all times.
Certification, or ability to become certified, to operate fork trucks, overhead cranes, and other heavy equipment.
Ability to provide documentation verifying legal work status.
Ability to read and speak English proficiently to communicate, understand and interpret safety instructions, and respond to inquiries.
Ability to understand and comply with MRC Global guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Responsibilities

Engage employees in understanding, owning, and complying with safety guidelines; identify and correct hazards, evaluate risks, and implement prevention and control measures.
Ensure incident reports are completed promptly through the appropriate process and oversee corrective measures arising from incident investigations and hazard reports.
Prepare the branch budget and monitor expenditures for compliance.
Monitor branch workflows to ensure timely completion of sales, service, warehouse, and logistics duties.
Ensure cycle count programs are completed according to plan.
Lead employees in anticipating and solving problems and planning for workload changes.
Motivate and challenge employees, encourage their development, set clear expectations, measure results, provide consistent and candid feedback, and hold employees accountable.
Identify and initiate or obtain training needed for employee success.
Maintain confidential information related to supervisory duties.
Administer, communicate, and promote awareness of MRC policies, procedures, and expectations, including enforcement of DOT and SOX compliance guidelines.
Develop annual branch business plans to grow existing business and add new business.
Control, perform, or oversee inside and outside sales, customer service, purchasing, inventory control, shipping and receiving, and support for sales personnel.
Research and develop information on new projects.
Develop new business and partner with regional and corporate resources and sales teams to identify and drive growth in key markets.
Align branch strategy with the service, support, and strategic needs of National Accounts.
Identify and implement solutions to meet customer needs and develop standards of service that deliver excellence.
Communicate honestly and consistently to support MRC’s reputation for ethical and dependable partnerships.
Build effective working relationships with customers and internal partners through visits, correspondence, and other interpersonal communication.
Keep management informed about area performance and advise on mutually pertinent matters.
Manage confidential information appropriately, including pricing and contract information, resale costs, and expense items.
Carry out other duties within the scope, spirit, and purpose of the job.