Branch Manager
About The Position
Harborstone Credit Union is seeking a Branch Manager to lead its Friday Harbor branch on San Juan Island, Washington. The role leads a single branch team focused on excellent member experiences, operational excellence, and business growth. The Branch Manager coaches and mentors the team, supports achievement of branch goals, oversees branch operations, and represents Harborstone in the local community. The position includes regular travel between assigned branch locations. Harborstone describes its culture as mission-driven, collaborative, and supportive, with an emphasis on employee growth, work-life balance, and helping members and communities thrive. The annual pay range is $72,600–$108,900. Starting salary is based on experience and qualifications and will likely not exceed the midpoint of the range to allow for development and future increases.
Requirements
- Experience in the financial services industry.
- Demonstrated ability to coach, develop, and support team members.
- Strong communication and relationship-building skills.
- A member-first mindset and passion for delivering exceptional service.
- Ability to balance operational excellence, business development, and team leadership.
- Knowledge of financial products, branch operations, and regulatory compliance requirements.
- Strong organizational skills and ability to prioritize effectively in a fast-paced environment.
- Adaptability, collaboration, and commitment to achieving results.
- Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
- Ability to read, comprehend, and respond to written and verbal instructions and information.
- Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
- Regular travel between assigned branch locations.
Responsibilities
- Lead and inspire a single branch team to deliver exceptional member service and support.
- Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
- Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
- Ensure compliance with credit union policies, procedures, and regulatory requirements.
- Represent Harborstone in the community and help strengthen local partnerships and community presence.
Benefits
- 401(k) with generous employer match
- Medical, dental, and vision coverage
- Employer contribution toward dependent medical premiums
- Generous paid time off and holidays
- Professional development and career growth opportunities
- Employee appreciation and recognition programs
- Discounted employee financial products
- Collaborative, supportive culture that values work-life balance and employee well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
