Branch Manager

Hertz•West Hartford, CT

15d

About The Position

The Branch Manager represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role oversees delivery of Hertz products to internal and external customers and provides leadership for employees, with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The manager applies knowledge of operations, management, logistics, technology, and financial disciplines. The role calls for decisive, analytical, goal-directed, service-oriented leadership that delivers results through direction, alignment, and motivation. Salary is $62,000 per year plus incentives, which vary based on job performance.

Requirements

Must be at least 20 years old.
Valid driver’s license required.
High school diploma or general equivalency diploma required.
Previous management experience.
Result orientation with a demonstrated history of success.
Demonstrated ability to direct and motivate teams.
Financial and business acumen.
Knowledge of customer-service resolution practices and communication techniques.
Coaching ability.
Knowledge of labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized, with the ability to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude, including ability to address and resolve customer-service issues.
Flexible and able to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Associate’s degree preferred.
Experience in car rental, hospitality, or tourism is a plus.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pickups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Assist staff in resolving customer-service issues and maintain service at or above area goals.
Coach staff and empower them to resolve problems and handle customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligned with corporate objectives.
Interview, hire, train, coach, and mentor branch staff.
Conduct performance reviews with branch staff, discussing strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
Maintain a positive employee-relations environment.
Ensure personnel appropriately administer and follow corporate policies and procedures.