Branch Manager Central Coast District

Wells Fargo Bank•Carmel, CA

About The Position

Wells Fargo is seeking a Branch Manager (SAFE) for the National Branch Network within the Consumer Banking and Lending division. The role leads, manages, and develops a diverse team of direct and indirect reports, fostering engagement, commitment, and accountability for business outcomes. The Branch Manager leads a defined customer engagement process, coaches behaviors that enhance the customer experience and drive business growth, and maintains operational excellence. This includes executing policies and procedures consistent with regulations, audit requirements, and escalation procedures, as well as managing branch staffing and financial resources. The position requires customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act requirements, including acceptable background investigation results, SAFE registration, and applicable Loan Originator qualification requirements. The position is not eligible for visa sponsorship.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 2 years of leadership experience.
SAFE registration is required at the time of employment; employment is contingent on meeting applicable SAFE and Loan Originator requirements.
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards for Loan Originator positions.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Management experience, including hiring, coaching, and developing direct reports.
Ability to build and inspire a team where adaptability, collaboration, and performance accountability are critical.
Ability to analyze performance, identify strengths and opportunities, and execute plans that empower employees to achieve business objectives.
Independent judgment and critical thinking skills to manage time, prioritize, and delegate in a complex, fast-paced environment.
Experience and knowledge coaching across customer segments, including affluent, high-net-worth, and small-business customers.
Experience building and maintaining effective relationships with customers, internal partners, and the community.
Experience asking questions and identifying complex financial needs to provide relevant customer options.
Ability to lead a team in influencing, educating, and connecting customers to technology and explaining the value of digital banking.
Knowledge of banking industry laws and regulations, compliance controls, risk management, and loss prevention.
Relevant military experience, including military protocol and instructions, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.

Responsibilities

Coach, develop, and build a high-performing team to execute business strategies, achieve results, and grow the business.
Coach bankers to understand customers’ needs, build relationships proactively, and help customers succeed financially.
Resolve low- to moderately complex issues involving the customer and employee experience, risk, and team or business growth.
Identify ways to make banking easier through customer education and demonstrations of digital options.
Lead the branch and collaborate with stakeholders, peers, and internal partners to deliver a customer-centric experience.
Mentor and guide the development of direct reports and assist with hiring.
Execute policies and procedures in alignment with regulations, audit requirements, and escalation procedures.
Manage the allocation of people and financial resources for the branch.