Branch Manager

PNC•Clinton, NJ

20d•$90,750 - $151,250•Onsite

About The Position

At PNC, the Branch Manager is part of the Central Jersey retail organization and is based in Clinton, New Jersey. This in-office role manages branch priorities through planning and execution, driving branch performance, revenue, customer loyalty, risk management, and compliance. The manager delivers a differentiated customer experience through consultative interactions and solutions that support customers’ financial well-being in an omni-channel environment. The Branch Manager leads a branded sales process, grows consumer and business relationships, and develops business banking results through business development, community involvement, and ecosystem partnerships. The role also leads and develops branch employees through attraction, onboarding, coaching, performance management, and ongoing talent development. The manager is accountable for operational, human capital, reputational, and business risks, and ensures regulatory compliance and adherence to established policies and procedures. The position requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Knowledge, skills, and abilities appropriate to the role.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications are listed.
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
A university or college degree is typically not required for roles at this level.

Responsibilities

Plan and execute branch priorities to drive overall branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth among consumer and business households, and lead ecosystem partnerships effectively.
Drive business banking results through business development and community involvement activities.
Coach employees in consultative selling to achieve results and support customers’ financial well-being.
Lead and ensure delivery of a differentiated client experience, including technology-enabled interactions, solution-oriented advice, and effective problem resolution.
Connect customers with PNC services to provide a seamless omni-channel experience.
Acquire, onboard, retain, coach, and develop branch team members; make talent development a priority.
Ensure employees meet performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; use sound decision-making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.