Branch Manager

Greylock Federal Credit Union • North Adams, MA

40d • $60,000 - $78,000 • Onsite

About The Position

The Branch Manager leads all aspects of branch operations to ensure effective delivery of member services, product referrals, and compliance. This position oversees staff development, business development, facility management, loan origination, and member satisfaction, serving as a strategic and operational leader at the branch level in alignment with Greylock’s mission and performance expectations.

Requirements

• 3+ years of experience in branch operations, with prior supervisory responsibilities preferred.
• High school diploma or equivalent required.
• Proficient in Microsoft Office Suite and core banking systems.
• Comfortable with spreadsheets, reports, and office equipment.
• Must be able to lift up to 25 pounds.
• Reliable transportation is required for travel between branches, when applicable.
• Employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Nice To Haves

• College coursework is a plus.

Responsibilities

• Manage daily branch operations, including staffing, scheduling, coaching, and oversight of the teller line and member services. Conduct performance reviews, coach and mentor staff, and make hiring and disciplinary recommendations.
• Promote business development and community engagement by educating members about Credit Union products and services, and participation in community events. Track and exceed personal, branch, and referral goals.
• Originate, underwrite, and process consumer, and home equity applications. Guide members through product options and ensure accurate documentation for timely underwriting and closing.
• Ensure compliance with BSA/AML, regulatory requirements, and cash handling procedures. Oversee and perform monthly audits of vaults, ATMs, and teller cash drawers in accordance with operational procedures.
• Provide resolution for complex member issues involving wire transfers, trusts, estates, POAs, business accounts, and escalated service complaints.
• Maintain facility, security, and branch equipment to ensure a professional and safe environment. Ensure dual control procedures, respond to alarms, and deliver staff training on security practices.
• Assist in the training and mentoring of The Greylock Team and support system-wide process improvements and consistency.
• Serve as Notary Public and/or Medallion Guarantee signer as needed. Maintain required MLO registration.

Benefits

• $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.
• Two comprehensive medical plan options
• FSA Medical/Dependent Care
• HSA/HRA
• Dental
• Vision
• Wellness benefits
• 401k plans with employer match
• Employer pension contributions
• PTO
• Employee incentive plans
• Opportunity for profit sharing
• Employer paid life insurance
• Short- and long-term disability
• Additional life, accident, critical illness benefits, and pet insurance, may also be elected.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED