Branch Manager

FleetPride•Clearwater, FL

27d

About The Position

The Branch Manager supervises and coordinates all branch staff and operations. The role is responsible for maintaining a safe workplace, complying with applicable laws and company policies, and attracting and retaining qualified team members. The manager works to meet or exceed annual EBIT, sales budget, and inventory goals while fulfilling customers’ product and service expectations. The Branch Manager oversees staffing, employee performance and development, scheduling, sales activity, customer service, inventory, accounting-related processes, equipment maintenance, and branch appearance. The manager prepares reports for the Area Manager and Operations Manager and works the parts counter weekly to maintain familiarity with processes and ensure procedures are followed.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least five years of experience in the heavy-duty truck parts industry.
At least three years of supervisory experience.
Valid driver’s license with a clean driving record.
Ability to handle normal stock parts, including lifting or carrying parts over 60 pounds up to 15% of the time and routinely handling parts weighing between 5 and 60 pounds.
Ability to monitor and assess performance and take corrective action.
Judgment and decision-making skills, including evaluating the relative costs and benefits of potential actions.
Personnel management skills, including motivating, developing, and directing employees.
Effective communication, active listening, and oral comprehension skills.
Active learning, time management, mathematics, critical thinking, and coordination skills.
Oral expression, problem sensitivity, and deductive reasoning abilities.

Nice To Haves

Associate’s degree in Business Administration.

Responsibilities

Hire and supervise qualified employees for branch roles, including counter sales, warehouse, and delivery drivers.
Review work during and after completion to ensure it is performed effectively.
Plan work schedules and assign duties to maintain adequate staffing and respond to fluctuating workloads.
Communicate regularly with employees to ensure procedures are followed and approved new methods are understood and implemented promptly.
Appraise and document employee performance at required intervals, establish improvement plans, and conduct a formal annual performance review with each employee on their anniversary date.
Recommend performance-based pay increases and obtain approval from the Area Manager and Operations Manager before discussing increases with employees.
Enforce and follow company policies and procedures.
Counsel employees on work-related activities, personal growth, and career development.
Prepare reports for the Area Manager and Operations Manager.
Report work-related employee injuries to the third-party administrator, Zurich.
Work the parts counter weekly to ensure proper procedures are followed and maintain familiarity with the processes.
Ensure walk-in customers are greeted immediately and offered assistance by an associate within two minutes.
Ensure orders are filled with 100% accuracy.
Post all inventory receipts daily and invoice all sales daily.
Deposit cash receipts and process vendor invoices according to accounting instructions.
Approve expenses within budget limits.
Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify opportunities to expand sales, and share successful practices.
Maintain a top-25 customer list, update it monthly, and visit at least three customers each month to explore potential new business opportunities.
Lead annual product pricing strategy development for each account.
Suggest inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, correct negative quantities, and follow up on or cancel open invoices and purchase orders.
Review branch accounts receivable aging weekly and coordinate collections with the credit department.
Establish preventive maintenance plans for equipment, including delivery trucks and forklifts, and ensure daily equipment inspections.
Keep annual physical inventory variances at or below 2% of total inventory value.
Maintain branch appearance, including daily cleaning inside and outside the facility and restocking display areas and restrooms.
Ensure the telephone is answered by the third ring and associates answer in a uniform manner.
Perform other duties or follow other instructions as requested by the supervisor.