Citizens Branch Manager

Citizens Financial Group • Attleboro, MA

1d

About The Position

At Citizens, the Branch Manager leads a team to deliver exceptional customer experiences, build lasting customer relationships, and advance business goals to acquire, retain, and grow business. The manager oversees branch performance and sales growth while creating a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.

The Branch Manager coaches colleagues toward individual and collective performance and sales goals, helps customers find suitable product and service solutions, and promotes mobile and online banking in a digital-first environment. The role includes developing colleagues, building a diverse talent pipeline, implementing coaching plans, and communicating business priorities in a way that enables the team to execute confidently.

As the owner of branch execution and outcomes, the manager applies financial acumen and strategic insight to decision-making, directs colleague and sales activities, and works to meet or exceed branch targets. The manager also represents Citizens in the local community, building new customer relationships and deepening existing ones.

Requirements

• High school diploma or equivalent.
• Leadership experience, with a proven ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
• Four years of sales management experience in a retail or branch banking environment.
• A successful record of managing objectives and meeting sales goals, deadlines, and branch goals in a profit-and-loss environment.
• Ability to drive an exceptional customer experience, validated through customer satisfaction surveys.
• Ability to maintain strong partnerships with community and civic organizations.
• Must meet all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Retail banking experience.
• Talent sourcing and assessment experience.

Responsibilities

• Lead branch performance, sales growth, and customer and colleague experience.
• Build a customer-centric culture through inspirational leadership, partnerships, and sound operational practices.
• Coach and develop colleagues to achieve individual and team performance and sales goals.
• Offer innovative solutions that address customer needs and communicate product and service value.
• Showcase mobile and online banking platforms to customers in a digital-first environment.
• Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
• Implement coaching plans that support personal and branch-wide goals.
• Communicate business priorities clearly to energize and empower colleagues.
• Oversee branch execution and outcomes, applying financial acumen and strategic insight to decision-making.
• Direct colleague and sales activities to meet or exceed key targets.
• Engage with local community organizations to build new customer relationships and deepen existing ones.

Benefits

• Competitive pay and opportunity to earn additional incentive earnings.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED