Branch Manager

360care•Perrysburg, OH

67d

About The Position

The person in this role is responsible for managing all aspects of the post-sale relations between 360Care and the contracted long-term care facilities. This includes managing communication with facility contacts, territory marketers, and other management. The role also involves managing the duties of dental/ancillary coordinators, including planning and coordination of facility clinical visit schedules, and editing/distributing these schedules. The Branch Manager is responsible for managing direct reports, territory logistics such as supply ordering and inventory management, and submitting credentialing information for providers. A high level of personal productivity and a commitment to excellent customer service are essential. The role requires maintaining confidentiality of all information and adhering to HIPAA and PHI guidelines. The individual must actively support and comply with the compliance program, including training and reporting suspected violations. Reacting positively to change and performing other duties as assigned is also expected.

Requirements

Bachelor’s Degree preferred, or equivalent experience
Minimum of 2 years management experience required
Electronic Medical Records experience required
Minimum of 5 years’ experience in operations and/or scheduling required
Front or back office medical/dental experience required
Proficiency with Microsoft Office required
Critical thinking/Solutions-based skills required for a time sensitive environment.
Strong oral and written communication skills with attention to detail
Strong time management skills and ability to multi-task
Exceptional organizational, analytical, and problem-solving skills
Must be self-directed and able to meet deadlines.
Must be legally authorized to work in the United States.
Conditional offer of employment upon successful completion of a background investigation and drug screen.

Responsibilities

Manages communication with facility contact, territory marketers, and other management.
Managing duties performed by the dental/ancillary coordinators assigned to the territories (i.e., planning and coordination of facility clinical visit schedules, etc.).
Editing and distributing schedule created by the dental/ancillary coordinators.
Responsible for managing direct reports.
Responsible for territory logistics including supply ordering and inventory management.
Submitting credentialing information to facilities for providers.
A high level of personal productivity.
A commitment to excellent customer service.
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting suspected violations of law and Company policy.
Reacts positively to change and performs other duties as assigned.