Branch Manager

Heritage Cooperative•Lisbon, OH

38d

About The Position

The Branch Manager oversees the day-to-day operations of a Heritage Cooperative branch, representing the cooperative’s core values of superior customer service, integrity and trust, continuous improvement, and partnership. The role combines grain operations and retail store leadership, with responsibility for customer service, personnel, sales, inventory, equipment, facilities, safety, and administrative duties. The manager leads and develops branch employees, including hiring, performance evaluations, training, scheduling, and payroll for assigned staff. They oversee retail and grain operations, customer relationships and escalations, product knowledge, inventory accuracy, merchandising, point-of-sale transactions, tax-exempt documentation, operational reporting, and facility and equipment maintenance. The position may involve extended hours and weekends when needed, work in varied weather, and frequent physical activity.

Requirements

High school diploma or equivalent.
Previous retail management or supervisory experience of 3–5 years.
Strong customer service, communication, and leadership skills.
Outstanding organizational and time-management skills.
Ability to multitask and work in a fast-paced environment.
Computer proficiency and experience with point-of-sale systems.
Respectable mechanical skills.
Valid driver’s license with an acceptable driving record.
Ability to frequently stand and/or walk for extended periods.
Ability to frequently sit for extended periods.
Ability to frequently lift and/or carry objects weighing up to 50 pounds.
Willingness to work extended hours and weekends when needed.
Willingness to work in varied weather conditions, including cold, heat, wind, and rain.

Nice To Haves

Associate or bachelor’s degree; the preferred qualifications specify a bachelor’s degree or equivalent.
Previous management experience.
Previous supervisory experience.
Experience in agricultural retail, farm supply, or a related industry.
Knowledge of agronomy, feed, seed, or farm equipment products.
Experience managing inventory and merchandising in a retail setting.

Responsibilities

Represent Heritage Cooperative’s core values, including superior customer service, integrity and trust, continuous improvement, and being a good partner.
Oversee the day-to-day operations of the branch and manage retail store opening, closing, cash handling, and operational reporting.
Supervise, coach, develop, schedule, and evaluate branch employees; interview, hire, release, and manage branch personnel.
Ensure employees receive required training and support staff in developing product knowledge.
Complete bi-weekly payroll for assigned staff and attend events and meetings as needed.
Provide courteous, professional customer assistance; advise customers on products and solutions; handle inquiries and escalations; and build lasting customer relationships.
Monitor store performance metrics and implement strategies to meet or exceed sales, profitability, and service goals.
Process customer payments using cash registers and point-of-sale systems, including checks, cash, and credit cards.
Apply tax-exempt requirements and gather supporting documentation.
Document sales, create or update customer profiles, and prepare and review paperwork, sales reports, and performance data.
Oversee inventory receiving, stocking, organization, control, records, and physical inventory counts; communicate inventory needs and issues to supervisors.
Ensure merchandise is displayed and labeled appropriately and aligned with seasonal and promotional strategies.
Fulfill customer orders accurately and promptly; coordinate safe loading and unloading of customer purchases, trucks, and railcars.
Perform and oversee grain handling, including filling or reclaiming ground piles and transferring grain.
Maintain equipment and facilities in a neat, clean, safe, and environmentally sound condition; monitor equipment, oversee preventative maintenance, and support the longevity of fixed assets.
Enforce safety policies and regulations, conduct safety checks, address hazards, and ensure proper handling and storage of agricultural products and materials.
Cooperate with other Heritage Cooperative locations to promote efficient use of personnel and equipment.
Perform other duties as assigned by the supervisor.