Branch Manager

Suncoast Credit Union•Davenport, ND

19d•Onsite

About The Position

The Branch Manager leads the daily operations of a Suncoast Credit Union service center, promoting a member-centric approach and a culture of empathy, ownership, collaboration, inclusion, and integrity. The role develops and empowers team members, directs service delivery, promotes credit union products and services, and represents the credit union in the local community. The Branch Manager supports sound operations through regulatory compliance, performance monitoring, budget oversight, continuous improvement, and alignment with organizational goals. The position requires registration as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS), including maintaining and renewing registration and meeting applicable SAFE Act requirements. The position is onsite and full-time. Compensation is $60,000–$88,000, based on experience and credentials. Service center hours are Monday through Thursday, 8:30 AM–5:00 PM, and Friday, 8:30 AM–6:00 PM. The role includes regular automobile travel, periodic overnight stays, and frequent work outside normal business hours.

Requirements

At least 5 years of experience with a financial institution, service center, or branch environment.
Strong knowledge of lending practices, including interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy.
Excellent organizational, prioritization, and analytical skills.
Excellent written, verbal, and interpersonal communication skills for interacting with members, staff, vendors, and government regulators.
Ability to analyze and resolve complex problems or situations.
Ability to positively influence others regarding policies, practices, and procedures.
Strong knowledge and understanding of credit union products, services, policies, and procedures.
Strong knowledge and understanding of regulatory compliance.
Strong knowledge and understanding of credit union computer systems and software applications needed to perform job duties.
Ability to register as a mortgage loan originator with the NMLS before engaging in mortgage loan originator activities and to maintain and renew that registration in accordance with applicable SAFE Act regulations and company policies.
Ability to travel regularly by automobile, with periodic overnight stays, and work frequently outside normal business hours.
Ability to meet the role’s physical demands, including mobility, prolonged sitting, standing, walking, bending, or kneeling; extended keyboarding and manual dexterity; lifting and carrying up to 25 pounds; and frequent communication and visual and auditory tasks.

Nice To Haves

Bachelor’s degree in business or a related field; comparable work experience and training may be substituted.
Supervisory experience.

Responsibilities

Plan and manage daily service center operations with a member-centric approach.
Mentor, empower, and develop team members, fostering ownership and strong performance.
Direct service delivery options to ensure quality, efficiency, and a positive member experience.
Cultivate a positive team environment through open communication and appropriate responses to employee concerns.
Promote credit union products and services and support members’ financial wellness.
Represent the credit union at community events and build local relationships and credibility.
Ensure compliance with internal policies, applicable laws, and regulatory requirements.
Establish and communicate team performance goals and guide employees in creating actionable plans.
Evaluate and recommend methods and procedures to improve operational efficiency and member experience.
Resolve complex or escalated member issues by understanding needs and providing effective solutions.
Lead loan qualification evaluations and ensure accurate information is provided for underwriting.
Collaborate with other departments to improve service delivery and organizational outcomes.
Monitor key performance indicators and prepare reports for senior management.
Assist with developing, monitoring, and maintaining the annual budget, including identifying cost savings while maintaining service quality.
Advocate for ongoing team training and attend educational events to increase professional knowledge.
Align branch operations with the credit union’s broader strategic goals and contribute to strategic initiatives.
Develop strategies for operational challenges and business continuity.
Conduct short-term planning, scheduling, and coordination to develop and implement business objectives.
Build trust and strong working relationships among team members and provide guidance and development opportunities to direct reports.
Maintain knowledge of current trends, laws, and issues affecting the area of expertise.
Complete annual compliance and information security training.