Branch Manager

Embrace Home Loans•Melville, NY

12d•$30,000 - $85,000•Hybrid

About The Position

The Branch Manager oversees mortgage loan activities in a branch office, provides customers with mortgage loan information and product recommendations, and coordinates residential loan origination from application processing through closing. The role manages and develops a team of Licensed Mortgage Originators while maintaining personal origination activity, recruiting for the branch, and ensuring lending policies and regulatory requirements are followed. The Branch Manager monitors local and national real estate market trends and changes in private, government-insured, and agency-oriented mortgages. The position is based in the Northeast and Mid-Atlantic regions, with all available locations listed. General business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., on an eight-hour shift. The work environment is an office, and some office presence may be required. Remote work, if allowed, is limited to states where the company is registered or otherwise authorized, and an MLO license requires living within commuting distance of an Embrace office and being open to reporting there when required. The position reports to the Regional Manager. Compensation is a base salary of $30,000 to $85,000 plus incentives and commissions. The Branch Manager participates in ongoing training covering sales, technology, products, procedures, and pricing, as well as sales leadership and FAQ calls. Annual training required by company policy and law must be completed on time. The role also includes attending monthly awards ceremonies, corporate gatherings (including quarterly travel to headquarters), sales calls, and training events, and staying current on corporate communications.

Requirements

3–5 years of sales and lending experience.
Strong organizational skills and excellent communication skills.
Excellent leadership and management skills.
Knowledge of lending and credit markets.
Ability to prioritize tasks and delegate when appropriate.
Ability to maintain an active social media profile.
Required Nationwide Mortgage Licensing System (NMLS) license.
Strong general computer and analytical skills.
Experience working in a CRM.
Proficiency with Microsoft Office Suite, including Teams.
Experience with Empower (Loan Origination System) or a similar loan origination system.
Eagerness to learn and excel in a fast-paced team environment.

Nice To Haves

Some recruiting experience preferred.

Responsibilities

Manage a team of Licensed Mortgage Originators and foster a positive sales atmosphere.
Maintain personal loan origination activities and meet expectations while providing oversight of the team.
Coach, develop, and mentor team members.
Hold weekly check-ins, at minimum, with Licensed Mortgage Originators and support staff.
Coordinate monthly one-on-one coaching calls with Licensed Mortgage Originators to review performance.
Conduct monthly in-person sales team meetings with an agenda.
Stay informed about national real estate trends and changing rules and regulations for private and agency-oriented mortgages.
Complete administrative tasks associated with supervising employees and a physical office.
Ensure credit recommendations are approved through supportive, documented presentations.
Work regularly with the Market Growth team to recruit Loan Officers for the branch.
Monitor loans for conformity with company, industry, and regulatory standards.
Train new team members on the mortgage industry and the company’s sales process.
Maintain licensing standards in accordance with company and industry requirements.
Maintain a positive, customer-friendly work environment.
Attend monthly awards ceremonies, corporate gatherings (including quarterly travel to headquarters), sales calls, and training events.
Read newsletters and bulletins to remain current on corporate policies, procedures, and developments.
Complete ongoing training in sales, technology, products, procedures, and pricing, participate in sales leadership and FAQ calls, and complete required annual training.
Originate quality, saleable loans to the secondary market as a team and individually, while managing daily, weekly, and monthly review goals.