Branch Manager - Snellville

Regions•Snellville, GA

5d•$68,359 - $89,303•Onsite

About The Position

The Branch Manager is responsible for maintaining an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. Acting as both a player and coach, the manager oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The role drives branch results through personal sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The manager fosters customer relationships, identifies financial needs, and helps customers work toward their financial goals. The role calls for an individually driven, competitive team player who can provide personalized customer service in a fast-paced environment. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

High school diploma or GED.
Three years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the financial services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and recommending appropriate Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and the community on financial wellness practices and bank technology, including mobile, online, and ATM services.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
Ensure an optimal customer experience, including handling transactions and helping customers access banking when, where, and how they prefer.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial needs.
Follow bank policies, procedures, audit requirements, and applicable laws and regulations; complete role-specific operational duties and ensure associates complete assigned risk-management duties.
Identify, manage, and report operational risks and promote sound banking practices.