Branch Manager - Snellville

Regions Bank•Atlanta, GA

5d•$68,359 - $89,303•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives individual sales performance and helps the team meet or exceed branch sales, quality, and service goals while maintaining an efficient, compliant branch. The role focuses on building customer relationships, identifying financial needs, and helping customers pursue their goals. It combines individual sales and business development with team leadership, personalized customer service, operational risk management, and education about banking products, technology, and financial wellness. The position is incentive eligible, participates in commission and formulaic incentive plans, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from FLSA timekeeping requirements and is not eligible for overtime pay. The position may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates in identifying customer needs and providing guidance on Regions solutions to support new revenue generation.
Conduct outside sales efforts appropriate to the market to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including handling transactional needs and sharing responsibility for greeting customers and processing transactions when needed.
Resolve escalated customer and associate issues and counsel associates, with guidance from senior leadership and Human Resources as needed.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, internal audit requirements, and applicable laws and regulations; complete role-specific duties and ensure associates complete assigned operational risk management duties.
Manage, identify, and report operational risks and promote sound banking practices as a member of the branch team.