Branch Manager - Snellville

Regions Bank • Atlanta, GA

4d • Onsite

About The Position

The Branch Manager is responsible for maintaining an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. Acting as both a player and coach, the manager oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The role drives branch results through personal sales performance and by helping the team achieve sales, quality, and service goals while maintaining an efficient, compliant branch. The successful candidate builds customer relationships, identifies financial needs, and helps customers pursue their goals in a fast-paced, energetic environment.

The position leads a small to moderate-sized branch team, develops associates through coaching, and manages recruiting and selection. It also involves outside sales, customer service and transaction support, referrals to internal financial experts, and oversight of operational risk and compliance. The manager is expected to educate associates, customers, and the community about financial wellness and Regions’ banking technology and digital solutions.

The role requires a high school diploma or GED, at least three years of financial services, sales, or sales management experience, and obtaining and maintaining an active Life Insurance License. The manager must be able to work Saturdays as needed. A college degree, existing Life Insurance License, financial services supervisory experience, and six years of banking or lending and relationship-based client consultation experience are preferred. The position requires NMLS registration. It is full-time, exempt from FLSA timekeeping requirements, not eligible for overtime, and eligible for commission and formulaic incentive plans. The position may be filled at a higher level depending on qualifications and experience.

Requirements

• High school diploma or GED.
• Three years of financial services, sales, or sales management experience.
• Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
• Ability to work on Saturdays as needed.
• Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Ability to exhibit mastery of key advice, guidance, and education concepts.
• Ability to handle multiple priorities simultaneously.
• Ability to provide effective feedback and guidance.
• Excellent communication and customer service skills.
• Excellent leadership and problem-solving skills.

Nice To Haves

• College degree.
• Life Insurance License.
• Supervisory experience within the Financial Services industry.
• Six years of banking and/or lending experience.
• Six years of relationship-based client consultation experience.

Responsibilities

• Lead a small to moderate-sized team of branch associates in identifying customer needs and providing guidance on Regions solutions to generate revenue.
• Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
• Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions.
• Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and support partners.
• Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
• Educate and advise customers on consumer and business banking products and services, including loans and deposits, and assist with annuities and life insurance.
• Provide a consistent customer experience, handle customer transactional needs, and help greet customers and process transactions as needed.
• Resolve escalated customer and associate issues and counsel associates as needed.
• Manage recruiting and selection for the assigned branch.
• Maintain relationships with Line of Business partners and refer customers to internal experts for complex financial needs.
• Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific duties and ensure associates complete assigned operational risk management duties.
• Manage, identify, and report operational risks and ensure sound banking practices.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED