Branch Manager
About The Position
As a Branch Manager in PNC's retail organization, based in Baltimore, Maryland, you manage branch performance by planning and executing priorities. You drive revenue and customer loyalty through consultative client interactions and financial solutions, and create a differentiated, convenient customer experience across in-person and digital channels. You lead relationships with ecosystem partners and are accountable for risk management and regulatory compliance in a complex business environment. You build and lead a high-performing branch team by attracting, onboarding, coaching, developing, and retaining employees. You lead a branded sales process, grow consumer and business relationships, develop business through community involvement, and coach employees in consultative selling. You also guide teams in technology-enabled customer interactions and problem resolution, while managing operational, human capital, reputational, and business risks. PNC describes the role as in-office and notes that the position requires the ability to serve as a Notary Public in the applicable state.
Requirements
- Typically 5 or more years of related experience.
- At least 2 years of previous supervisory experience.
- Related experience or product knowledge to accomplish the primary duties.
- Ability to serve as a Notary Public in the applicable state.
- Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
- Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
- A university or college degree is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Responsibilities
- Plan and execute priorities to manage branch performance and achieve sales targets and customer loyalty.
- Grow branch revenue by acquiring consumer and business households and expanding share of wallet.
- Lead business development and community involvement activities to drive business banking results.
- Coach employees in consultative selling and customer financial well-being.
- Deliver a differentiated customer experience across technology-enabled, in-person, and other channels; lead effective problem resolution.
- Lead and influence ecosystem partnerships to provide a seamless customer experience.
- Attract, onboard, retain, coach, and develop branch team members; manage performance and activity expectations.
- Cultivate an inclusive workplace and model PNC values.
- Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure compliance with regulations, policies, and procedures.
- Demonstrate sound decision-making and assess risks in support of PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
