Branch Manager

PNC•Brookline, MA

15d•$84,150 - $140,250•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC’s Chestnut Hill Branch in Boston, Massachusetts. The role drives revenue and customer loyalty through consultative client interactions and financial solutions, and creates a differentiated customer experience across in-person and technology-enabled channels. The manager collaborates with ecosystem partners, supports business development and community involvement, and is accountable for branch risk management and compliance. The Branch Manager builds and leads a high-performing team by attracting, onboarding, coaching, developing, and retaining branch employees. The manager sets and oversees performance expectations, supports inclusive workplace practices, and coaches employees to deliver consultative service and customer financial well-being. The role requires foundational understanding of balance sheets and income statements. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires 3 or more years of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties; a university or college degree is typically not required.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate knowledge, skills, and abilities appropriate to the role, including customer focus and effective risk management.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative customer interactions and solutions.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach employees in consultative selling and in providing advice-oriented solutions that support customer financial well-being.
Manage and coach the delivery of a differentiated customer experience, including technology-enabled interactions and effective problem resolution.
Connect customers with PNC resources to provide a seamless experience across channels.
Attract, onboard, retain, coach, and develop branch team members; set performance expectations and conduct ongoing performance management.
Promote an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with applicable regulations, policies, and procedures.
Exercise leadership and sound decision-making to support branch objectives and customer outcomes.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance