Branch Manager

BrightSpring Health Services•Eastman, GA

26d

About The Position

The Branch Manager is accountable for the overall operation of an All Ways Caring HomeCare or ResCare HomeCare branch. The role manages branch sales and service delivery to meet financial targets, including sales, fees, gross profit, and contribution. The Branch Manager builds and maintains relationships with clients, community business leaders, referral partners, payor sources, and company management, while focusing on continuous improvement and customer satisfaction. The role assesses changing business conditions and responds to support profitability and manage expenses. The Branch Manager selects, trains, develops, and supervises branch staff, and leads business development, service delivery, client satisfaction, and retention. The role also manages recruitment and selection and oversees human resources activities, including interviewing, hiring, orientation, performance evaluations, payroll processing, and employee relations. The position carries responsibility for branch financial performance, quality management, risk and cost assessment, client service, sales and marketing, and execution of the branch’s annual business plan. The Branch Manager may manage on-call duties as needed and must be able to work flexible and after-hours schedules to support business needs.

Requirements

At least 1 year of supervisory experience.
Experience managing systems, processes, and people.
Ability to communicate effectively verbally and orally with personnel at all levels, internally and externally.
Desire and ability to expand and build business relationships.
Excellent problem-solving skills to handle client and employee issues.
Ability to work flexible hours and after hours as needed to support business needs.

Nice To Haves

At least 1 year of sales or marketing experience in a healthcare or related setting.
Bachelor of Science degree in business, nursing, social services, or a related field; equivalent experience may be accepted.

Responsibilities

Manage overall branch operations and service delivery to meet financial targets, including sales, fees, gross profit, and contribution.
Build and maintain relationships with key clients, community business leaders, referral partners, payor sources, and local, regional, and corporate management.
Assess changing business conditions and implement actions to maximize profitability and manage expenses.
Select, train, develop, and supervise branch staff; set expectations, coach employees, recognize achievements, and monitor performance.
Manage recruitment and selection, including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.
Manage Quality Management System initiatives and identify and assess potential risks and costs related to workers’ compensation, unemployment compensation, extended payment terms, and bad debt.
Analyze monthly branch financial statements, develop strategies to increase profitability, manage operating expenses and P&L, and execute the branch’s annual business plan.
Monitor client service to ensure every client is served and receives exemplary service, and optimize utilization.
Manage sales and service processes, including territory management, prospecting, calls, appointments, proposals, pricing models, presentations, customer agreements, sales documentation, and required reporting.
Network through community organizations, involve the service team in sales activities, and ensure awareness of prospect and customer service requirements.
Use personal care sales programs, tools, and meetings; maintain knowledge of service and product offerings; and identify opportunities to grow market share.
Meet sales targets, including the appropriate mix of industries and service lines; monitor competitors and manage territory sales strategy.
Manage on-call duties as needed.
Monitor and coach the service team on effective unemployment and workers’ compensation claim management.