Branch Manager

Renasant Bank•Millry, AL

About The Position

The Branch Manager leads and coaches branch employees to deliver a high-quality experience for customers and employees across customer engagement and sales execution, service execution, operational excellence, leadership, and management. The role applies Renasant Bank’s customer engagement model, mentors team members, serves as a role model, and supports the community. The branch is expected to exceed sales, service, and operational goals by executing service, sales, and marketing strategies. The manager is accountable for growth goals based on market opportunity and partners with market leaders to serve small business and consumer lending needs; some branches may place greater emphasis on business lending goals. The role is responsible for branch results, customer relationships, team development, risk management, and operational functions. Depending on the branch, responsibilities may include developing and managing small business and consumer loans, supervising an assistant branch manager or other supervisors, and oversight of multiple branches. The manager may also serve as backup for internal customer needs as staffing requires. The position requires effective communication and collaboration with internal business partners and external clients, sound judgment, attention to detail, adaptability, and the ability to manage competing priorities. It may require travel for business development, market meetings, and training. The work environment may involve access to confidential and proprietary information and exposure to high-risk situations such as robbery, requiring employees to follow detailed procedures to protect employees, customers, and bank assets.

Requirements

High school diploma or equivalent.
At least 3 years of retail banking experience or comparable transferable experience.
At least 2 years of leadership or coaching experience and successful personal sales experience in a customer-facing role.
Effective written and verbal communication skills.
Ability to solve problems and make decisions quickly and effectively to positively affect the business and customer experience.
Ability to manage a diverse team, foster teamwork, work cooperatively, and partner with other lines of business.
Attention to detail and a strong record of accuracy in handling transactions.
Comfort using a variety of technology software products to process transactions.
Strong analytical skills.
Ability to handle multiple priorities and adapt as business needs and pace change.
Proven time-management and organizational skills.
Ability to travel for business development and market meetings, and for training and development opportunities.
If the branch has a lending growth goal exceeding $500,000: at least 3 years of direct lending experience, including small business and consumer lending products, or equivalent experience in a credit-related function.
If the branch has a lending growth goal exceeding $500,000: demonstrated ability to read, analyze, and interpret balance sheets and income statements.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

College education.
At least 1 year of business development experience.

Responsibilities

Coach and develop branch teammates to deliver service excellence and a best-in-class customer experience.
Consistently implement the Understanding You Customer Engagement model through coaching, role modeling, and employee development.
Achieve balanced branch results in deposit growth, loan growth through referrals, branch income, noninterest expense management, and sales of bank products and services.
Develop new business and maintain existing relationships, including making business development calls and representing the bank at community and customer events.
Hold individuals and the team accountable for sales, service, and operational objectives, including individual loan growth goals when applicable.
Promote daily focus on deepening customer relationships, executing service standards, and retaining customers.
Where applicable, develop small business and consumer loans by managing customers through the loan process from origination to closing, and manage an individual business portfolio effectively.
Oversee branch operational functions and procedures, including retail processes, audit matters, and retail documentation; when applicable, supervise an assistant branch manager overseeing these areas and communicate with Retail Branch Administrators.
Maintain a culture of risk management, including managing operational losses, controllable losses, and controllable expenses.
Manage branch employees, including hiring, scheduling, coaching, discipline, performance development or improvement, and arranging learning and development opportunities aligned with core values and behaviors.
Provide backup for internal customer needs as branch staffing requires.
Where applicable, supervise employees who oversee other employees or branch processes, or provide oversight for multiple branches.
Manage branch facilities, including maintenance and security needs and opening and closing procedures.
Perform other related duties as assigned.