Citizens Branch Manager

Citizens Financial Group•Farmington, MI

21d

About The Position

At Citizens, the Branch Manager leads a branch team in exceeding customer expectations and building customer relationships that support loyalty and business growth. The role oversees branch performance and sales growth while fostering an excellent experience for colleagues and customers. Through inspirational leadership, coaching, collaborative partnerships, and sound operational practices, the Branch Manager builds and sustains a customer-centric culture. The Branch Manager helps colleagues achieve individual and team performance and sales goals by identifying customer needs and delivering relevant product and service solutions. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans to support individual growth and branch-wide performance. The Branch Manager communicates business priorities, owns branch execution and outcomes, and uses financial acumen and strategic insight to guide decisions. The position also represents Citizens in the local community, building new customer relationships and strengthening existing ones.

Requirements

High school diploma or equivalent.
Leadership experience with a proven ability to coach and develop employees to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
Ability to meet and comply with SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead the branch team in delivering exceptional customer experiences and building lasting customer relationships.
Oversee branch performance, sales growth, and colleague and customer experience.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Identify customer needs and provide product and service solutions that deliver value.
Promote mobile and online banking platforms to customers in a digital-first environment.
Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues and empower them to execute confidently.
Own branch execution and outcomes, using financial acumen and strategic insight to guide decisions.
Direct colleague and sales activities to meet or exceed key targets.
Build community relationships as a brand ambassador and cultivate new and existing customer relationships.
Maintain partnerships with community and civic organizations.