Branch Manager
About The Position
American Welding & Gas, Inc. is seeking an energetic, self-motivated candidate to manage its Wausau, Wisconsin branch. The Branch Manager directs the branch’s day-to-day sales activities, including counter sales, warehousing, distribution, and production, and has profit-and-loss responsibilities. The role includes leading branch personnel and operations, improving financial and store-ranking performance, promoting safety, supporting customer service and sales growth, and ensuring administrative work is completed accurately and on time. The manager works with other branches and branch staff to resolve customer, sales, and operational issues, and manages employees in accordance with company policies and applicable laws. American Welding & Gas (AWG) manufactures and distributes industrial gases and provides welding supplies. It also provides industrial, medical, specialty, food, and beverage gases across the United States. The company is family- and teammate-owned, headquartered in Raleigh, North Carolina, and reports more than 800 employees, over 100 retail locations, and 22 fill plants.
Requirements
- Bachelor’s degree or equivalent experience.
- Previous management experience.
- Intermediate-level computer skills.
- Team player who takes ownership, creates solutions, and drives results.
- Communicates consistently, directly, and honestly.
- Ability to work independently and under pressure to meet deadlines.
- Ability to respond effectively to sensitive inquiries or complaints.
- Strong leadership and relationship-development skills.
- Pleasant, professional, and courteous personality.
- Strong administrative skills; organized, efficient, and versatile.
- Excellent verbal and written communication skills.
- Goal-oriented and self-motivated.
Responsibilities
- Lead and promote safety, organize safety meetings, and strictly enforce safety rules.
- Ensure customer deliveries are dispatched cost-effectively and meet customer expectations.
- Provide upbeat, friendly, needs-focused service to phone, walk-in, and delivery customers.
- Manage sales, margins, and expenses to improve branch operating income.
- Manage store-ranking metrics to improve the branch’s ranking.
- Review monthly financial statements and make adjustments to improve performance.
- Coordinate with other branches and branch personnel to resolve customer, sales, and operational problems or inquiries and support customer satisfaction.
- Complete and submit sales-related paperwork accurately and on time, including shippers, invoices, inventory and tank audits, month-end reports, cash reconciliations, and deposits.
- Participate in preparing market information, annual sales analyses, and forecasts.
- Manage branch personnel in accordance with company policies, including hiring, training, motivating, planning and directing work, providing performance feedback, developing associates, and resolving associate issues.
- Coordinate sales promotions and maintain and stock merchandise, attractive displays, and a clean store.
- Complete timely, quality performance appraisals for assigned personnel.
- Follow company policies and procedures and applicable state and federal laws and rules.
- Evaluate and monitor daily branch activities for cost-effective operations and make changes when required.
- Sell profitable sales growth to new and existing opportunities.
- Perform other duties as assigned.
Benefits
- Competitive pay structure with performance incentives.
- Medical, dental, and vision benefits with no waiting period.
- Collaborative environment where employee input is valued daily.
- Company-paid life insurance and short-term and long-term disability.
- 401(k) retirement savings plan with company match.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
