Branch Manager

Alliance Material Handling Inc•Richmond, VA

20d•$100,000

About The Position

Alliance Material Handling is seeking an experienced, results-driven Branch Manager to lead the branch’s operations, profitability, growth, and overall performance. The role oversees and coordinates Service, Parts, Equipment Sales, Rentals, and Warehouse Operations. The Branch Manager is expected to lead hands-on with a business-owner mindset, drive financial results, develop customer relationships, build high-performing teams, and expand the company’s market presence. The position is accountable for branch revenue, gross profit, operating expenses, budgets, business plans, productivity, and resource utilization. It also leads business development, customer retention, strategic account relationships, personnel development, operational improvement, inventory and facility oversight, and compliance with company policies, safety standards, and applicable regulations.

Requirements

5+ years of management experience in material handling, industrial equipment, equipment dealerships, industrial distribution, or a related industry preferred.
Proven leadership experience managing multiple business functions and cross-functional teams.
Strong financial acumen, including experience with budgets, P&L management, and profitability improvement.
Demonstrated ability to develop customer relationships and drive business growth.
Working knowledge of service operations, parts, inventory, and equipment-related businesses.
Excellent communication, leadership, organizational, and problem-solving skills.
Ability to balance strategic planning with hands-on operational leadership.
Proficiency with Microsoft Office and business management systems.

Nice To Haves

Bachelor's degree in Business, Operations Management, or a related field; equivalent industry experience will be considered.
Management experience in material handling, industrial equipment, equipment dealerships, industrial distribution, or a related industry.

Responsibilities

Lead and coordinate daily branch operations across Service, Parts, Rentals, Equipment Sales, and Warehouse functions.
Promote efficient operations, collaboration across departments, and adherence to company policies and standards.
Take ownership of branch performance, identify challenges, and implement solutions.
Manage branch revenue, gross profit, operating expenses, and overall profitability.
Develop and execute branch budgets and business plans.
Monitor financial and operational performance, identify improvement opportunities, and implement corrective actions.
Drive productivity, cost control, and efficient use of branch resources.
Develop and execute strategies to grow market presence and revenue within the territory.
Coordinate with Sales, Service, Parts, and Rental teams to identify and pursue business opportunities.
Build relationships with existing and prospective customers and identify opportunities to expand products and services.
Support customer retention, cross-selling, and new account development.
Serve as a key contact for major customers and strategic accounts, conduct regular customer visits, and address significant customer concerns in a timely manner.
Promote a customer-first culture focused on responsiveness, quality, and service excellence.
Lead, coach, and develop branch personnel while fostering accountability, teamwork, and continuous improvement.
Participate in recruitment, performance management, training, and employee development.
Ensure a safe, professional, and productive working environment.
Monitor technician productivity, work-in-progress, billing, inventory accuracy, and customer satisfaction.
Ensure effective inventory management, equipment readiness, and facility maintenance.
Identify and implement process improvements to increase efficiency, profitability, and customer satisfaction.
Ensure compliance with company policies, safety standards, and applicable regulations.