Branch Manager

OneMain Financial • Santa Fe, NM

12d • Onsite

About The Position

At OneMain, Branch Managers empower their teams to deliver exceptional customer service while fostering a supportive and collaborative environment. They create an atmosphere where employees are motivated to contribute to the community and achieve their goals. The role is based onsite and is scheduled Monday through Friday during standard business hours, with occasional extended hours and possible Saturday shifts.

Branch Managers build a customer-focused environment by presenting lending options and modeling excellent service. They lead and coach the branch team, oversee training in operations, compliance, and collections, and manage collection activities. They also recruit and develop talent, support employee growth, maintain policy and regulatory adherence, and resolve issues efficiently.

OneMain offers the potential to earn an annual salary plus incentives, along with training and opportunities to advance into leadership roles. The company describes itself as a provider of responsible credit access for nonprime customers, serving customers through more than 1,300 community branches and other channels across the United States.

Requirements

• High school diploma or GED.
• Leadership experience with coaching and leading a team.
• Proven experience meeting sales goals.
• Ability to obtain insurance licensing within six months of the start date where required.

Nice To Haves

• College degree or experience with underwriting, credit decisions, or related financial industry experience.

Responsibilities

• Build a customer-focused environment, ensure all lending options are presented, and model excellence in service.
• Conduct engaging meetings that motivate and align the team with branch goals.
• Manage training on branch operations, compliance, and collections, providing real-time coaching so team members effectively apply their knowledge.
• Oversee collection activities, consult with customers on overdue accounts, and develop mutually beneficial solutions.
• Attract and cultivate high-quality, diverse talent to build a team aligned with OneMain's values and goals.
• Provide actionable feedback to support team members' growth and promote continuous improvement.
• Inspire high performance while ensuring adherence to policies and regulations.
• Prioritize and resolve issues efficiently, using strategic thinking to adapt to challenges.
• Work closely with peers and management, remain open to feedback, and continuously seek professional growth.

Benefits

• Potential to earn an annual salary plus incentives.
• Training programs and opportunities to advance into leadership roles.
• Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
• 401(k) matching up to 4%.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including four floating holidays, prorated based on start date.
• Paid volunteer time of three days per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED