Branch Manager

AHF•Salt Lake City, UT

18d•Onsite

About The Position

AHF Products is hiring a Branch Manager in Salt Lake City, Utah. Reporting to the Regional Operations Manager, the Branch Manager provides operational support and knowledge to the branch to deliver an exceptional customer experience while managing costs. The role is responsible for maximizing financial performance, operational efficiency, and customer satisfaction; meeting branch sales objectives; supporting sales of products and services; and leading, supporting, and guiding branch employees, operations staff, and sales staff. The Branch Manager leads all aspects of daily branch operations, emphasizing customer service, effective processes, cost control, LEAN principles, and talent management. The role drives the creation, implementation, and continuity of operational standard operating procedures (SOPs) and promotes efficient execution to increase sales and profits. The position is based in Salt Lake City, Utah, and reports to the Regional Operations Manager.

Requirements

At least 5 years of experience in retail management or operations management.
Strong attention to detail and organizational skills.
Strategic and tactical thinking abilities.
Excellent oral and written communication skills and good time management skills.
Positive attitude and engagement with customers and internal employees.
Adherence to company policies and procedures.
Ability to work independently and take initiative.
Strong working knowledge of Microsoft Word and Microsoft Excel.
Ability to apply common sense, logic, and reasoning.
Maintain professional appearance and behavior at all times.
Strong problem-solving skills and work ethic.
Good interpersonal skills when dealing with employees and customers.
Ability to work overtime as necessary.
Ability to lead and motivate others through coaching and mentoring.
Ability to stand and sit for long periods; occasionally lift up to 50–75 pounds; and frequently bend, crouch, push, and pull.
Ability to maintain regular and punctual attendance, communicate effectively, pay attention to detail, multitask in a fast-paced environment, and work with a sense of urgency.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree preferred.
Bilingual skills preferred.

Responsibilities

Collaborate with the branch team to create and implement SOPs across operational systems and processes.
Oversee all aspects of branch operations, including team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
Manage the branch P&L, emphasizing SG&A cost containment and achievement of financial ratio benchmarks.
Train, coach, develop, and motivate the internal team; create a culture of accountability and encouragement.
Develop the annual budget, forecast, financial objectives, and business plans.
Learn and apply LEAN and 5-S principles across operational processes.
Ensure compliance with processes and procedures, and maintain facilities, equipment, and inventory controls.
Establish and follow best practices and associated metrics.
Identify areas for improvement and propose corrective actions that address challenges and leverage growth opportunities.
Perform talent management and human resources functions, including talent and performance assessment, recruitment, hiring, talent development, and disciplinary action.
Establish a quarterly schedule and cadence for branch meetings.
Monitor regulatory compliance and quality-control standards and ensure safety.
Meet other duties as assigned based on the branch and location.