Branch Manager - Mopac

Randolph Brooks Federal Credit Union•Lincoln, NE

20d•Onsite

About The Position

RBFCU is seeking a full-time AVP/Branch Manager for its Mopac branch in Austin, Texas. The manager is accountable for branch operations, staff development, performance goals, and delivering quality, timely member service. The role ensures branch procedures align with credit union expectations and policy guidelines; oversees processes and quality across branch functions; analyzes branch statistics to manage risk and identify business opportunities; and leads operational and financial performance. The manager also supports compliance, improves operations through coaching and leadership, and works closely with the Regional VP to ensure standards are met or exceeded. The Mopac branch is located at 5300 S. MoPac Expressway, Austin, TX 78749. The role requires a flexible Monday-through-Saturday schedule and may require covering staffing at any location within the manager’s region when needed. Branch Managers are subject to branch transfers.

Requirements

High school diploma or GED.
At least five years of financial institution experience.
At least three years of branch operations supervisory or management experience.
Proven ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time-management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with PCs, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability and desire to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to maintain attendance and promptness and work a flexible Monday-through-Saturday schedule, including covering staffing at any location within the respective region if a business need arises.
Willingness to be subject to branch transfers.

Responsibilities

Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency.
Direct branch operations to maintain quality service levels, compliance strategies, and sales programs; refine and implement best practices to improve performance and compliance.
Establish effective governance, metrics, and production quality for branch activities; review statistics to assess risk, ensure adherence to policies and procedures, and identify risk-mitigation opportunities.
Analyze and respond to quality assurance audit findings, processes, and controls; oversee fraud risks associated with branch operations, including Member XP surveys, staff activity reports, and other branch-related reports.
Assist with complaint resolution in accordance with applicable state and federal regulations.
Ensure business operations are professional and timely, maintaining high member-service and satisfaction standards and promoting a member-centric approach.
Manage branch volumes and processing activities to support smooth operations; monitor branch decisions for expediency and soundness and ensure timely, accurate resolutions.
Assess facilities and property for needed improvements or repairs and coordinate resources and services to complete maintenance and enhancement projects.
Lead or participate in projects, contributing best practices for developing and implementing systems, programs, products, or services.
Lead staff development through coaching and growth sessions; identify staff strengths and improvement areas through shadowing and documented one-on-one feedback.
Collaborate across departments to improve processes and eliminate inefficiencies or risk.
Compile and present branch statistics, performance data, and other relevant information for meetings and presentations.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time.