Branch Manager - Mopac

Randolph-Brooks Federal Credit Union•Austin, TX

6d•Onsite

About The Position

RBFCU’s Branch Operations Team is seeking a full-time AVP/Branch Manager for its Mopac branch in Austin, Texas. The role is accountable for branch operations, staff development, performance goals, and delivering quality, timely service to members. The manager ensures branch practices align with credit union expectations and policy guidelines, oversees processes and quality across branch functions, and analyzes branch statistics to balance risk management with business opportunities. The role also leads branch operational and financial performance, supports compliance management, and improves operations through coaching and leadership. The AVP/Branch Manager works closely with the Regional VP to ensure standards are met or exceeded. The position oversees internal controls, regulatory compliance, service and sales strategies, branch governance and performance metrics, risk and audit findings, complaint resolution, facilities needs, and staff development. The manager collaborates across departments, contributes to projects and new systems or services, and compiles and presents branch performance information. The Mopac branch is located at 5300 S. MoPac Expressway, Austin, TX 78749. The schedule is flexible Monday through Saturday, and the manager may need to cover staffing at any location within the respective region or transfer branches.

Requirements

High school diploma or GED.
At least five years of financial institution experience.
At least three years of branch operations supervisory or management experience.
Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with a PC, Microsoft applications software, Internet Explorer, and other office equipment.
Ability and desire to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.
Ability to work a flexible Monday-through-Saturday schedule and cover staffing at any location within the respective region when a business need arises.
Attendance and promptness are pertinent.

Responsibilities

Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency.
Direct branch operations to ensure quality service levels, compliance strategies, and sales programs.
Refine and implement best practices to optimize branch performance and compliance.
Define and deliver branch activities that establish effective governance, metrics, and production quality.
Review branch statistics to assess risk, ensure adherence to policies and procedures, and identify risk-mitigation opportunities.
Analyze and respond to QA audit risk findings, processes, and controls; oversee fraud risks associated with branch operations, including Member XP surveys, staff activity reports, and other branch-related reports.
Assist with complaint resolution in accordance with applicable state and federal regulations.
Ensure business operations are professional and timely to maintain high standards of member service and satisfaction.
Promote member-centric service delivery and operational efficiency.
Manage branch volumes by expediting processing activities and ensuring smooth operations.
Monitor branch decisions for expediency and soundness, ensuring timely and accurate resolutions and high service quality.
Assess facilities and property for necessary improvements or repairs, and coordinate resources and services for maintenance and enhancement projects.
Lead or participate in projects and provide input on best practices for developing and implementing new systems, programs, products, or services.
Conduct coaching and growth sessions for branch staff; identify strengths and improvement areas through shadowing and documented one-on-one feedback.
Promote professional growth through interdepartmental collaboration to improve processes and eliminate inefficiencies or risk.
Compile and present branch statistics, performance data, and other relevant information for meetings and presentations, supporting decision-making and branch performance evaluations.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.