Branch Manager

KeyBank•Binghamton, NY

20d•Onsite

About The Position

The Branch Manager leads and develops a branch team to provide excellent client service, understand clients’ needs, and recommend financial solutions that support their financial wellness goals. The role is accountable for branch operations, regulatory compliance, security, audit procedures, and timely completion of operational tasks, while leading consistent execution of the Branch Playbook and branch goals. The manager focuses on acquiring and growing small-business relationships, developing community networks and centers of influence, and serving as a local market leader. They drive business growth through client retention, relationship expansion, and acquisition, and build effective partnerships with internal business units and external contacts. The role also manages staffing and scheduling, recruits and onboards teammates, and coaches and supports team performance. Saturday work may be required as directed by management. Occasional travel, including overnight stays, is required.

Requirements

High school diploma, GED, or equivalent experience.
At least 3 years of sales experience, including demonstrated ability to lead and coach a successful sales team.
At least 3 years of demonstrated small-business deposit and credit experience and familiarity with small-business operations.
General understanding of financial statements and concepts.
Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Ability to leverage centers of influence to promote business.
Experience influencing business partners, including investment services, mortgage, and business banking professionals.
Effective communication and strong public-speaking skills.
Strong leadership, time-management, coaching, client-service, and decision-making skills.
Valid driver's license and ability to routinely and frequently operate a motor vehicle.
Ability to communicate face to face and by phone; frequent hand use; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.
Ability to travel occasionally, including overnight.

Nice To Haves

Bachelor’s degree.
Notary license.

Responsibilities

Create a strong client-experience culture and engage with clients and teammates.
Make outside calls to small-business clients and develop community networks and centers of influence to generate referrals.
Grow the business through client retention, relationship expansion, and acquisition, while leading the branch team to meet activity, behavior, and outcome expectations.
Lead and develop the branch team, building knowledge of the bank’s products, services, sales and service processes, and competitive landscape.
Build partnerships within the branch and with lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
Manage staffing and direct-report schedules, recruit and select teammates, onboard and train new hires, and arrange coverage across branches as needed.
Coach and manage performance through observation, joint sales calls, development plans, training tools, and recognition.
Guide the team in complying with regulatory, security, audit, and internal-control requirements and completing branch operations tasks on time.
Oversee day-to-day branch operations, transactions, records, security, and client or teammate issues.
Identify business opportunities, develop sales strategies, and support growth in the branch’s market presence and client base.
Work Saturdays as directed by management and perform other assigned duties.