Citizens Branch Manager
About The Position
The Branch Manager leads a branch team to exceed customer expectations, build lasting customer relationships, and advance business goals for acquiring, retaining, and growing business. The role owns branch performance, sales growth, and colleague and customer experience, using inspirational leadership, collaboration, and sound operational practices to build a customer-centric culture. The Branch Manager coaches colleagues toward individual and collective performance and sales goals, recommends solutions that address customer needs, and demonstrates mobile and online banking capabilities in a digital-first environment. The role develops colleagues and a diverse talent pipeline, implements coaching plans, communicates business priorities, and uses financial acumen and strategic insights to guide branch decisions and results. As a visible brand ambassador, the Branch Manager engages with the local community to build and deepen customer relationships.
Requirements
- High school diploma or equivalent.
- Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a Retail or Branch Banking environment.
- A successful record of managing objectives related to sales goals, deadlines, and branch goals in a profit-and-loss environment.
- Ability to drive an exceptional customer experience, validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Coach and develop colleagues to achieve individual and collective performance and sales goals.
- Use innovative solutions to address customer needs and demonstrate product and service value.
- Showcase mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
- Implement coaching plans that support personal and branch-wide goals.
- Communicate business priorities to colleagues in an energizing and empowering way.
- Direct colleague and sales activities to meet and exceed key targets.
- Use financial acumen and strategic insights to guide branch decision-making and deliver results.
- Build and maintain relationships with community and civic organizations to develop new customer relationships and deepen existing ones.
- Maintain operational integrity and deliver world-class customer service.
Benefits
- Competitive pay.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits.
- Maternity and paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of applicable local and state jurisdictions in the United States.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
